Frequently Asked Questions

Getting started

Do I need to install anything for my users?

No. Adovance works at the tenant level after a single admin consent. There are no agents and nothing for end users to install.

A Microsoft 365 Global Administrator, one time. See Installation & Onboarding.

How long until I see data?

After consent, the first sync runs and backfills roughly six months of adoption-trend history. If the dashboard looks empty right after onboarding, wait a few minutes and refresh.

Data & accuracy

Why does everyone show as inactive?

Almost always the concealed user names setting is still on in your tenant. See Data Quality & the Concealed-Names Trap for the fix.

How fresh is the data?

Adovance syncs on a schedule and on demand. You can view reports over a 7 / 30 / 90 day window.

Are the dollar figures real?

They’re driven by your economics on the Settings page. The defaults are placeholders - set your real license cost and hourly rate for accurate numbers.

How Adovance compares

How is this different from Microsoft’s free Copilot Dashboard?

Microsoft’s dashboard shows aggregated adoption trends. Adovance adds per-user detail, waste in dollars, a reclaim-and-reallocate plan, ROI on your economics, purchased-vs-active seats per SKU, CSV export, and AI recommendations - and the full feature set works from your first license.

Access & licensing

Do I need a Copilot license to use Adovance?

You need at least one Copilot license in your tenant to have usage data worth reporting on. Viewing the dashboard itself just requires a Microsoft account in a consented tenant.

What happens when my trial ends?

Sign-in is blocked and the dashboard shows “Trial Expired”. Contact us before it ends to convert and keep your history. See Installation & Onboarding.

Who can change my economics and settings?

Only tenant owners/admins. Other users can view reports.

Security

Can Adovance change anything in my tenant?

No. Access is read-only. See Security and Privacy.

Can other customers see my data?

No. Every tenant is strictly isolated, with an optional dedicated database for enterprise customers.

Still need help?